Yousif Badawi

Perform comprehensive business analysis for leading organizations in the Saudi market, covering diverse sectors such as government, semi-government, private enterprises, and telecommunications.

Develop, review, and update Business Requirements Documents (BRD), Solution Design (SD), and user documentation to ensure alignment with client application needs and evolving business objectives.

Create and maintain business process diagrams utilizing Bizagi, Microsoft Visio, and PowerPoint ThinkCell, integrating visual tools to support clear communication and effective decision-making.

Directed full-cycle implementation of Oracle Fusion Applications (FIN, SCM, HCM, CX Cloud), ensuring seamless integration and successful go-live for critical business functions.

Spearheaded ERP operational activities, including delivering comprehensive training sessions and providing post-go-live support to business users, optimizing system adoption.

Oversaw partner collaboration and rigorous project scope alignment, ensuring compliance with Oracle Unified Methodology (OUM) standards for efficient project execution.

Coordinated all change requests, managed risk logs, and conducted performance monitoring to maintain strict delivery timelines and scope, mitigating potential project delays.

Successfully turned around a critical Oracle Fusion Cloud project, leading it from a failing state to a successful go-live phase, ensuring business continuity.

Ensured accurate and timely payroll processing for the entire workforce through enhanced automation, significantly reducing manual errors.

Facilitated complete business cycle optimization, including ZATCA compliance, Procure-to-Pay (P2P), and Quote-to-Cash (Q2C), improving financial operations.

Designed and rebuilt the core IT infrastructure and network systems for the factory, establishing a robust and scalable foundation.

Provided comprehensive technical support, managing supplier selection and hardware installation for critical IT components.

Deployed Microsoft Dynamics AX ERP, integrating it seamlessly with existing operational systems to streamline workflows.

Managed Active Directory and oversaw user access and IT security policies, enhancing overall system security and compliance.

Established a modern, stable IT environment, significantly improving production continuity and system uptime.

Successfully rolled out ERP solutions with minimal operational disruption, ensuring smooth business transitions.

Developed and managed the successful implementation of Microsoft Dynamics CRM and Google Workspace, enhancing client relationship management and collaboration.

Led the deployment of an in-house datacenter and established secure VPN connectivity across multiple branches, improving network reliability and connectivity.

Maintained IT asset lifecycle, reports, and implemented infrastructure optimization strategies, optimizing IT asset utility and reporting efficiency.

Delivered comprehensive training programs to ERP users and developed detailed system documentation, enhancing user proficiency and system adoption.

Designed and executed a full datacenter installation, including branch VPN, Direct Internet Access (DIA), and secure connectivity, establishing a robust network infrastructure.

Reduced support tickets by streamlining infrastructure and improving training outcomes, optimizing IT service delivery.

Operated iDirect 5IF Hub and satellite communication infrastructure with 24/7 operational support, ensuring continuous service availability.

Provided expert support, remote configurations, and field installation supervision to satellite engineers, optimizing deployment efficiency.

Collaborated with the enterprise business unit to design and implement tailored connectivity solutions for complex client requirements.

Delivered satellite-based connectivity solutions to over 250 enterprise customers across banking, NGO, and oil & gas sectors, significantly expanding market reach.

Introduced operational efficiencies that minimized service downtime, enhancing customer satisfaction and system reliability.

Provided 2nd line support for the Telecom Administration and Billing System (TABS), resolving complex issues efficiently.

Managed critical system backups, ensured data integrity, and executed Oracle inventory tasks, safeguarding essential business data.

Participated in the successful launch of new service offerings and billing system enhancements, contributing to revenue growth.

Collaborated on support issue resolution and routine database management, maintaining system stability and performance.

Ensured uninterrupted billing operations and minimized service disruptions, maintaining critical revenue streams.

Played a critical role in stabilizing enterprise-wide support processes, improving overall system reliability and user satisfaction.

Provided advanced technical support and administration for Microsoft infrastructure systems, ensuring optimal performance.

Maintained all network-related devices and processes, including Layer 1 & 3 networking, ensuring robust connectivity.

Managed website and portal updates, along with web-hosting services via cPanel, ensuring continuous online presence.

Developed and implemented comprehensive operational procedures, logs, and preventive maintenance schedules, enhancing system reliability.

Managed network nodes and domain users utilizing Microsoft Windows Server, ensuring seamless network operations.

Designed and implemented infrastructure solutions tailored to specific business requirements, improving network efficiency.

Provided advanced support for complex network infrastructure, including Cisco switches and Wi-Fi access points, resolving critical issues promptly.

Analyzed and resolved software errors and problems across Windows OSs and applications, reducing downtime.

Analyzed, identified, and replaced defective hardware PC components, restoring system functionality efficiently.

Provided comprehensive IT Helpdesk and Desktop support for Windows OS and LAN/WAN networks, assisting users daily.